Shipping And Return Policy

Shipping policies

Please note: Normal production and delivery are 2-3 weeks. Selecting any expedited shipping method below may only speed up your receipt by 1-4 days.

You acknowledge that approximate shipping dates are non-binding. Estimated delivery time depends on the art approval and production time (2-3 weeks) as well as the destination to which you want the order/product to be shipped.

Return Policy

Seller accepts returns for products within 15 days of verified delivery in new, unused condition, unmodified as shipped. All returns must be accompanied by original packaging. Outbound and return shipping cost are buyer's responsibility for incomplete sales.

Non-customized products are subject to a 15% restocking fee.
Custom products are non-returnable due to the product being customized and non-resellable.

Please email [email protected] with the subject "RETURN" to obtain a Return Authorization Number prior to shipping your product(s) back to us.

Ship all returns to:
Hipparoo Returns
345 N. Charles St. 3rd Fl.
Baltimore, MD, 21201

What are your Conditions of Use, Notices and Disclaimers?

When you use this website, you are automatically agreeing that both your access to the site and your use of it are:

  • Subject to the terms and conditions in this legal notice, which may change at any time without notice.
  • Subject to all applicable laws.
  • Undertaken at your own risk.

Age restrictions does not sell products online directly to children. If you are under 18, you may browse only with the supervision of a parent or guardian. Purchases for children's products online may only be made by an adult.

How can I use Copyrights and Trademarks found on the website?

The following elements of this website are the property of or its partners and are protected by United States and international copyright laws:

  • All text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and any other works of authorship -- both individually and as they are compiled on the site.
  • All software.


The trademarks or trade dress of Hipparoo and our affiliates may not be used without our written permission. Trademarks or trade dress include the Hipparoo name and logo, and other graphics and other indicia of origin of Hipparoo products, services, and programs, and those of our affiliates.

All other trademarks that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us or our affiliates.


You have permission to electronically copy and print hard copies of pages from this website solely for personal, non-commercial purposes related to placing an order or shopping with Unless we give you written permission in advance, any other use of this website, its content and its information, including linking or framing to this website, is strictly prohibited.

Errors and inaccuracies

Our goal is to provide complete, accurate, up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. This site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and some information may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions - including after an order has been submitted - and to change or update information at any time without prior notice. We sincerely apologize for any inconvenience this may cause.

Disclaimer of liability

We make no representations or warranties of any kind, whether express or implied, with respect to this website, its content, or the information available on or through it; they are provided "as is," with all faults. Except as otherwise provided under applicable laws, we and our corporate affiliates, and the directors, officers, employees, agents, contractors, successors and assigns of each, will not be liable for any damages whatsoever arising out of or related to the use of this website or any other website linked to it. This limitation of liability applies to direct, indirect, consequential, special, punitive, or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if we are notified in advance of the potential for any such damages.

No confidentiality

Except for information necessary to place an order, we do not want to receive confidential or proprietary information or trade secrets through this website. Hipparoo has a formal procedure for those wishing to share a suggestion or idea with us.

Applicable law

By visiting this website, you agree that the laws of the state of Maryland, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and us or any of our affiliates.


Any dispute relating in any way to your visit to our website or to products purchased here shall be governed, construed, and enforced in accordance with the substantive law of the State of Maryland, USA. You consent to the exclusive jurisdiction of the state or federal courts of the State of Maryland.

Protecting your information

As part of our ongoing commitment to ensure that your shopping experience with is protected, will prosecute all unauthorized or fraudulent transactions to the fullest extent allowed by law.

Privacy policy

Hipparoo will not provide any of our customers information, sensitive or otherwise, to any 3rd party without prior consent.